Return & Refunds
Easy Covers - Return and Exchange Policy
At Easy Covers, we're committed to ensuring you're delighted with the products you receive, just as much as we enjoy creating them. If for any reason you're not entirely satisfied, we're here to make the return/exchange/refund process as straightforward as possible.
Return and Exchange Eligibility
We offer a generous 21-day return window for all Easy Covers items bought online (excluding items discounted by 20% or more).
To be eligible for a return or exchange, items must meet the following conditions:
- They must be unwashed and unused.
- They must be in their original packaging.
- Items showing signs of pilling may be subject to denial.
- Any markings or stains on the items will render them ineligible for return.
- Items with strong odors, such as fur or detergent scents, cannot be accepted.
- All pets products cannot be exchanged due to hygiene concerns.
Please note that our 21-day warranty excludes normal wear and tear, as well as damage caused by misuse or accidents.
If your product meets these return conditions, our team will issue a store credit to the email associated with your order, excluding shipping costs. Store credit, coupon codes, or gift cards are valid for one year from the date of issue.
It's important to note that returns may be denied after the 21-day window.
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Missing, Damaged, or Incorrect Items :
If you've received an incorrect item, are missing an item from your order, or have received a damaged item, please reach out to our support team within 48 hours of receiving your order at support@easycovers.lk
Out-of-Stock Exchanges :
In the event that the desired exchange product is out of stock, we'll issue store credit valid for up to 12 months from the date of issue.
Return Shipping and Locations :
We're pleased to offer FREE returns for domestic orders facilitated through our preferred courier service, Pronto. To initiate a return, please contact Pronto using the following contact details.
- Hotline: 0112102700
- Email: infopronto@transnational-grp.com
Sale Items :
Items discounted by 20% or more are considered final sale and cannot be returned or exchanged. Items discounted less than 20% can be returned within our 21-day window, provided all return conditions are met.
Exchanges on Gift Items :
Exchanges for gift items are limited to the same item/color in alternate sizes. When requesting an exchange, please coordinate with the gift giver, as we may require their name and contact number to verify the purchase. Refunds/store credits will not be issued for gift items.
At Easy Covers, we're dedicated to ensuring your satisfaction, and we strive to make the return and exchange process as seamless as possible for you.
